Horrible service. No answers. Still no bed.

Bought R53 000 worth of furniture on 26 November 2024. Instructions where given and accepted that all items would be delivered in St Helena Bay on the 12th December 2024. One item wasn't delivered. I reported this immediately. Firstly no one bothered call n me back, then they decided to start looking for the item. A queen size bed. For 5 days they "looked" for the bed, only to figure out that it is "missing". I clearly asked for delivery as we have guests that arrived on the 17th December. Now they decided to open a ticket. As they would prefer to deliver from their warehouse in PE they cannot give me a confirmed delivery date. So 6 days late and still no answers. Happy to take your money but extremely useless at delivering the products. They get customer care ladies to tell you that they have a problem with no intent to resolve thier problem. No urgency. No person that makes decisions phone you back and seems as if they do not care about their customers. Good luck for any future buyers.