LR
Lucas R
1 reviews | Active since Jun 2020
25 Mar 2024, 16:18
Horrible service for very expensive couches!!!
I bought very expensive couches from them. Received them with multiple scratches and marks and now they don't come back to the party to either exchange it or correct it.
Helpful (0)
Replies (7)0
Replies (7)
Cielo's replyOfficial
26 Mar 2024, 09:56Good day Lucas,
It's a pleasure to be able to assist you. Please note Chante Hobbs is assigned to your case and will keep you informed of the progress.
We thank you for your patience in this regard and note communication on this platform has concluded.
Regards
Customer Care Services
It's a pleasure to be able to assist you. Please note Chante Hobbs is assigned to your case and will keep you informed of the progress.
We thank you for your patience in this regard and note communication on this platform has concluded.
Regards
Customer Care Services
Cielo's reply26 Mar 2024, 09:56
Official
Good day Lucas,
It's a pleasure to be able to assist you. Please note Chante Hobbs is assigned to your case and will keep you informed of the progress.
We thank you for your patience in this regard and note communication on this platform has concluded.
Regards
Customer Care Services
It's a pleasure to be able to assist you. Please note Chante Hobbs is assigned to your case and will keep you informed of the progress.
We thank you for your patience in this regard and note communication on this platform has concluded.
Regards
Customer Care Services
LR
Lucas R's updateReviewer Update
03 Apr 2024, 11:14Hi there. Please advise when this promised exchange will be done???
LR
Lucas R's update03 Apr 2024, 11:14
Reviewer Update
Hi there. Please advise when this promised exchange will be done???
Cielo's replyOfficial
03 Apr 2024, 11:32Good day Lucas,
One of our senior customer care agents will be in contact with you to provide detailed feedback on the exchange.
Regards
Customer Care Services
One of our senior customer care agents will be in contact with you to provide detailed feedback on the exchange.
Regards
Customer Care Services
Cielo's reply03 Apr 2024, 11:32
Official
Good day Lucas,
One of our senior customer care agents will be in contact with you to provide detailed feedback on the exchange.
Regards
Customer Care Services
One of our senior customer care agents will be in contact with you to provide detailed feedback on the exchange.
Regards
Customer Care Services
LR
Lucas R's updateReviewer Update
12 Apr 2024, 14:07It's the 12th April and this exchange has still not happened after weeks of me being promised it will happen.
Now it's said the couriers picked up the new couches on the 5th already??? What's the delay and why have we not yet received the exchange? Is this ever going to happen???
Now it's said the couriers picked up the new couches on the 5th already??? What's the delay and why have we not yet received the exchange? Is this ever going to happen???
LR
Lucas R's update12 Apr 2024, 14:07
Reviewer Update
It's the 12th April and this exchange has still not happened after weeks of me being promised it will happen.
Now it's said the couriers picked up the new couches on the 5th already??? What's the delay and why have we not yet received the exchange? Is this ever going to happen???
Now it's said the couriers picked up the new couches on the 5th already??? What's the delay and why have we not yet received the exchange? Is this ever going to happen???
Cielo's replyOfficial
12 Apr 2024, 16:10Good day Lucas,
We apologize in the lack of communication regarding the exchange process. One of our consultants will be in contact with you shortly to inform you regarding the status of the exchange.
Regards
Customer Care Services
We apologize in the lack of communication regarding the exchange process. One of our consultants will be in contact with you shortly to inform you regarding the status of the exchange.
Regards
Customer Care Services
Cielo's reply12 Apr 2024, 16:10
Official
Good day Lucas,
We apologize in the lack of communication regarding the exchange process. One of our consultants will be in contact with you shortly to inform you regarding the status of the exchange.
Regards
Customer Care Services
We apologize in the lack of communication regarding the exchange process. One of our consultants will be in contact with you shortly to inform you regarding the status of the exchange.
Regards
Customer Care Services
LR
Lucas R's updateReviewer Update
15 Apr 2024, 11:50After weeks of disputes and waiting for an exchange the new couches arrived looking much worse than the ones we originally received. This after a call from you guys telling me the new couches were inspected with no marks found.... I refused to take them and the couriers insisted in taking my old couches and leaving the new worse looking couches. I called customer service and where told I can only get a refund if they take both sets immediately after telling them I now have nothing to sit on... I am disgusted beyond words with Cielo. I will in my life not buy from you again. I paid so much money just to be disappointed AGAIN and to be without couches until you decide to refund me. I can't believe this is what we get for the money we paid!
LR
Lucas R's update15 Apr 2024, 11:50
Reviewer Update
After weeks of disputes and waiting for an exchange the new couches arrived looking much worse than the ones we originally received. This after a call from you guys telling me the new couches were inspected with no marks found.... I refused to take them and the couriers insisted in taking my old couches and leaving the new worse looking couches. I called customer service and where told I can only get a refund if they take both sets immediately after telling them I now have nothing to sit on... I am disgusted beyond words with Cielo. I will in my life not buy from you again. I paid so much money just to be disappointed AGAIN and to be without couches until you decide to refund me. I can't believe this is what we get for the money we paid!
Cielo's replyOfficial
15 Apr 2024, 14:20Good day Lucas
We are really sorry for this inconvenience.
This is not the desired outcome we would have liked.
I do believe your units are on route to our Returns Department.
We will expedite your refund.
Once again our sincere apologies for not meeting your expectations.
Any further communication can be channeled to our customer care department.
Kind Regards
Customer Care Services
We are really sorry for this inconvenience.
This is not the desired outcome we would have liked.
I do believe your units are on route to our Returns Department.
We will expedite your refund.
Once again our sincere apologies for not meeting your expectations.
Any further communication can be channeled to our customer care department.
Kind Regards
Customer Care Services
Cielo's reply15 Apr 2024, 14:20
Official
Good day Lucas
We are really sorry for this inconvenience.
This is not the desired outcome we would have liked.
I do believe your units are on route to our Returns Department.
We will expedite your refund.
Once again our sincere apologies for not meeting your expectations.
Any further communication can be channeled to our customer care department.
Kind Regards
Customer Care Services
We are really sorry for this inconvenience.
This is not the desired outcome we would have liked.
I do believe your units are on route to our Returns Department.
We will expedite your refund.
Once again our sincere apologies for not meeting your expectations.
Any further communication can be channeled to our customer care department.
Kind Regards
Customer Care Services