Horrible service and products

My husband bought me a very very expensive Chesterfield leather couch for my birthday in January as it was on sale. One month in the stitching stared coming loose. I contacted cielo who arranged for the couch to be collected and a new one to be delivered. This by itself took weeks. We finally got the new couch. Upon unwrapping it we found the leather was damaged. I immediately contacted Pelisa at cielo again. It has now been weeks since the second collection. I was informed that I can get a couch again but had to pay almost R3000 MORE for the same type, but different leather beacause the initial one has been discontinued. I have emailed numerous times without any response and being out almost R23 000!!!!! I am furious and will NEVER again support them again. CIELO, I WANT MY MONEY BACK!