Horrible service and low quality product

My couches were delivered and I was not happy with the quality on the 08th of October and lodge my complaint on the 10th and got my ticket number #55430 on the 12th that they’ll collect them and refund me. I have been with packaged couches since then up until the 28th after sending email complaining. Cielo’s service is bad and hopeful I won’t struggle to get my refund coz I kept the thread of my communication with them