SM
Stacey M
1 reviews | Active since Jul 2020
19 Jan 2023, 10:47
HORRIBLE Service!
To say I am upset is an understatement.
I have sent numerous emails from November 22nd, 2022. They have requested videos and audio clips which I have also sent, this went on for weeks and in their favour the customer service was closed over December opening on 15th Jan 2023. I had to make contact to hear from them again. Now you are asking for more videos more audio clips. There was someone that was suppose to be here long ago. There is just no AFTER-Service from you, it is non-existent.
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Cielo's replyOfficial
19 Jan 2023, 11:15Dear Stacey
Thank you for your review.
After discussing with your husband this morning, we had only received videos for one of your items. The second video request was unfortunately for the second couch which the supplier was not able to view.
The supplier/ manufacturer of your item was unfortunately closed during the festive season and only arrived back in office on Monday 16 January 2023.
We can however confirm that a 3rd party repair agent has been contacted to assess both couches on site.
He will be in contact in due time to attend to your matter.
Our sincerest apologies for the wait. Due to the nature of your query, we had to get the supplier involved directly.
Hope the above is in order.
Kind Regards
Customer Care
Thank you for your review.
After discussing with your husband this morning, we had only received videos for one of your items. The second video request was unfortunately for the second couch which the supplier was not able to view.
The supplier/ manufacturer of your item was unfortunately closed during the festive season and only arrived back in office on Monday 16 January 2023.
We can however confirm that a 3rd party repair agent has been contacted to assess both couches on site.
He will be in contact in due time to attend to your matter.
Our sincerest apologies for the wait. Due to the nature of your query, we had to get the supplier involved directly.
Hope the above is in order.
Kind Regards
Customer Care
Cielo's reply19 Jan 2023, 11:15
Official
Dear Stacey
Thank you for your review.
After discussing with your husband this morning, we had only received videos for one of your items. The second video request was unfortunately for the second couch which the supplier was not able to view.
The supplier/ manufacturer of your item was unfortunately closed during the festive season and only arrived back in office on Monday 16 January 2023.
We can however confirm that a 3rd party repair agent has been contacted to assess both couches on site.
He will be in contact in due time to attend to your matter.
Our sincerest apologies for the wait. Due to the nature of your query, we had to get the supplier involved directly.
Hope the above is in order.
Kind Regards
Customer Care
Thank you for your review.
After discussing with your husband this morning, we had only received videos for one of your items. The second video request was unfortunately for the second couch which the supplier was not able to view.
The supplier/ manufacturer of your item was unfortunately closed during the festive season and only arrived back in office on Monday 16 January 2023.
We can however confirm that a 3rd party repair agent has been contacted to assess both couches on site.
He will be in contact in due time to attend to your matter.
Our sincerest apologies for the wait. Due to the nature of your query, we had to get the supplier involved directly.
Hope the above is in order.
Kind Regards
Customer Care