Horrible service
At the store you get amazing service. Brooklyn Cielo assisted us. The goods took 3 weeks longer to get to SA than planned (can't blame anyone for that). However, we did not receive any feedback from the store. I called about 3 times for status and eventually on the 5th attempt our stuff was here. Once I made final payment, I was told to wait another 5-7 days for the warehouse to call for delivery. That still has not happened. Today I got a call that they were outside my house. Nobody called to arrange delivery. This whole process has been a nightmare. Customer service is beyond poor.
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Cielo's replyOfficial
13 Aug 2019, 16:46Dear Latisha,
Thank you for your review on Hello Peter. We are committed to providing not only quality products, but great service.
It is however clear that communication on this order was not up to standard and I would therefore like to apologise for any form of poor service you have received. We are currently working on bettering communication between clients and the third party couriers we make use of in order to improve the delivery process experienced by our clients.
Once again, please accept our sincere apologies for the inconvenience caused and we hope that you will consider Cielo again for future furniture purchases. Sincerely, CIELO On behalf of the Cielo Management Team
Thank you for your review on Hello Peter. We are committed to providing not only quality products, but great service.
It is however clear that communication on this order was not up to standard and I would therefore like to apologise for any form of poor service you have received. We are currently working on bettering communication between clients and the third party couriers we make use of in order to improve the delivery process experienced by our clients.
Once again, please accept our sincere apologies for the inconvenience caused and we hope that you will consider Cielo again for future furniture purchases. Sincerely, CIELO On behalf of the Cielo Management Team
Cielo's reply13 Aug 2019, 16:46
Official
Dear Latisha,
Thank you for your review on Hello Peter. We are committed to providing not only quality products, but great service.
It is however clear that communication on this order was not up to standard and I would therefore like to apologise for any form of poor service you have received. We are currently working on bettering communication between clients and the third party couriers we make use of in order to improve the delivery process experienced by our clients.
Once again, please accept our sincere apologies for the inconvenience caused and we hope that you will consider Cielo again for future furniture purchases. Sincerely, CIELO On behalf of the Cielo Management Team
Thank you for your review on Hello Peter. We are committed to providing not only quality products, but great service.
It is however clear that communication on this order was not up to standard and I would therefore like to apologise for any form of poor service you have received. We are currently working on bettering communication between clients and the third party couriers we make use of in order to improve the delivery process experienced by our clients.
Once again, please accept our sincere apologies for the inconvenience caused and we hope that you will consider Cielo again for future furniture purchases. Sincerely, CIELO On behalf of the Cielo Management Team