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siphokazi M
1 reviews | Active since Jun 2020
08 Jun 2020, 21:15
HORRIBLE HORRIBLE SERVICE
I bought a mattress on the 30th of March and still today I have not received. The tracking for the items says it was sent out for delivery and returned to the carrier service warehouse and no one informed me about this. I had to track the mattress myself. I informed Pumeza Mgcoyi the sales consultant and said the mattress will be delivered last week and till today I still don't have it.i emailed her several times ,with no response. Am canceling all the orders that I've made with them.they have the ****pest service ever.
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Cielo's replyOfficial
09 Jun 2020, 10:58Dear Siphokazi
Thank you for your review
Please accept our sincere apologies for the inconvenience and any delay with the shipment of your order and for any lapse in communication on our part.
Please be assured that we will investigate and expedite the delivery of your order. Your issue has been escalated to our Freight Manager
An agent will revert back to you with details.
Thank you for your patience and consideration in this regard.
Keep Well. Stay Safe.
Regards
Customer Care Department
Thank you for your review
Please accept our sincere apologies for the inconvenience and any delay with the shipment of your order and for any lapse in communication on our part.
Please be assured that we will investigate and expedite the delivery of your order. Your issue has been escalated to our Freight Manager
An agent will revert back to you with details.
Thank you for your patience and consideration in this regard.
Keep Well. Stay Safe.
Regards
Customer Care Department
Cielo's reply09 Jun 2020, 10:58
Official
Dear Siphokazi
Thank you for your review
Please accept our sincere apologies for the inconvenience and any delay with the shipment of your order and for any lapse in communication on our part.
Please be assured that we will investigate and expedite the delivery of your order. Your issue has been escalated to our Freight Manager
An agent will revert back to you with details.
Thank you for your patience and consideration in this regard.
Keep Well. Stay Safe.
Regards
Customer Care Department
Thank you for your review
Please accept our sincere apologies for the inconvenience and any delay with the shipment of your order and for any lapse in communication on our part.
Please be assured that we will investigate and expedite the delivery of your order. Your issue has been escalated to our Freight Manager
An agent will revert back to you with details.
Thank you for your patience and consideration in this regard.
Keep Well. Stay Safe.
Regards
Customer Care Department