NM
Nomandla M
1 reviews | Active since Jan 2020
15 Jan 2020, 16:16
Horrible experience
Customer service is horrible, I bought two arm chairs and received it on Monday morning. I sent them an email on the same day to inform them that there was fault with assembling the one chair. I even called yesterday morning, they said they will get back to me. Still nothing, haven't heard from them.
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Replies (1)
Cielo's replyOfficial
27 Jan 2020, 15:42Dear Nomandla,
Thank you for your review.
Our sincerest apologies for the dissatisfaction experienced with one of the items received. We investigated and found that this matter has been logged on the 13th of January 2020 and allocated to a customer service consultant the following day.
We will request that the after sales consultant assigned to your matter contact you as soon as possible.
Sincerely
The Customer Service Department
Thank you for your review.
Our sincerest apologies for the dissatisfaction experienced with one of the items received. We investigated and found that this matter has been logged on the 13th of January 2020 and allocated to a customer service consultant the following day.
We will request that the after sales consultant assigned to your matter contact you as soon as possible.
Sincerely
The Customer Service Department
Cielo's reply27 Jan 2020, 15:42
Official
Dear Nomandla,
Thank you for your review.
Our sincerest apologies for the dissatisfaction experienced with one of the items received. We investigated and found that this matter has been logged on the 13th of January 2020 and allocated to a customer service consultant the following day.
We will request that the after sales consultant assigned to your matter contact you as soon as possible.
Sincerely
The Customer Service Department
Thank you for your review.
Our sincerest apologies for the dissatisfaction experienced with one of the items received. We investigated and found that this matter has been logged on the 13th of January 2020 and allocated to a customer service consultant the following day.
We will request that the after sales consultant assigned to your matter contact you as soon as possible.
Sincerely
The Customer Service Department