NM
Nontokozo M
1 reviews | Active since Aug 2017
20 Jun 2020, 10:59
Horrible customer ustomer service
I have been waiting for an order to be delivered to my mother who I bought furniture for. It has been more than a month now. I received an email on the 06.06.2020 stating that delivery will be done in 5-7 working days. Today is the 20.06.2020. No delivery has taken place. I have contacted Cielo via email for a number of times I’m not getting ANY feedback. They do not answer their phones. They have an Instagram page that’s actively updating their merchandise but they fail to respond to customer queries. This is upsetting ! LIPHELO STWAYI and Monique are the ones assisting. They have gone dead quite
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Replies (2)
Cielo's replyOfficial
22 Jun 2020, 10:49Dear Nontokozo
Thank you for your review
Please accept our sincere apologies for the inconvenience, any delay with the shipment of your order and for any lapse in communication on our part.
Please be assured that your order has been assigned to a designated courier service. We will expedite the delivery of your order.
An agent will revert back to you with details.
Thank you for your patience and consideration in this regard.
Keep Well. Stay Safe.
Regards
Customer Care Department
Thank you for your review
Please accept our sincere apologies for the inconvenience, any delay with the shipment of your order and for any lapse in communication on our part.
Please be assured that your order has been assigned to a designated courier service. We will expedite the delivery of your order.
An agent will revert back to you with details.
Thank you for your patience and consideration in this regard.
Keep Well. Stay Safe.
Regards
Customer Care Department
Cielo's reply22 Jun 2020, 10:49
Official
Dear Nontokozo
Thank you for your review
Please accept our sincere apologies for the inconvenience, any delay with the shipment of your order and for any lapse in communication on our part.
Please be assured that your order has been assigned to a designated courier service. We will expedite the delivery of your order.
An agent will revert back to you with details.
Thank you for your patience and consideration in this regard.
Keep Well. Stay Safe.
Regards
Customer Care Department
Thank you for your review
Please accept our sincere apologies for the inconvenience, any delay with the shipment of your order and for any lapse in communication on our part.
Please be assured that your order has been assigned to a designated courier service. We will expedite the delivery of your order.
An agent will revert back to you with details.
Thank you for your patience and consideration in this regard.
Keep Well. Stay Safe.
Regards
Customer Care Department
NM
Nontokozo M's updateReviewer Update
30 Jun 2020, 09:21Delivery still has not been done. Rather refund me, it’s only fair
NM
Nontokozo M's update30 Jun 2020, 09:21
Reviewer Update
Delivery still has not been done. Rather refund me, it’s only fair