Horrible Customer Service - Don't Buy From Them

I feel compelled to share a recent and deeply unsatisfactory experience I had with Cielo, and I hope this message serves as a cautionary tale for anyone considering purchasing from them.

I ordered an item online from Cielo, advertised and purchased as new. To my dismay, upon receiving the package, it became apparent that the item was, in fact, used. The box was torn, showing clear signs of wear, with a noticeable shoe mark on it. The item itself was bent, scratched, and unmistakably not in new condition.

Upon reaching out to their "customer service" agent, Chante, she assured me that she was taking the matter seriously and would address it promptly. Chante acknowledged that the item did not meet the expected standard for a new product.

Unfortunately, my hopes for a resolution were in vain. Two and a half weeks later, the replacement item arrived in the exact same damaged box, complete with the same footprint and hastily re-taped packaging in an apparent attempt to deceive.

To my disappointment, the replacement item was in even worse condition than the original one.

Seeking a resolution, I escalated the matter to a manager, whose proposed solution was a mere "quality control check" on the item. This response was not only inadequate but also disheartening given the circumstances.

Despite my request for a refund and immediate resolution, I found myself having to call Cielo's customer service department daily with no tangible outcome.

The level of customer service I encountered was shocking, and the overall impression is that the company lacks professionalism, resembling a group of amateurs.

I strongly advise against purchasing from Cielo based on my regrettable experience. Please consider this before making any transactions with them.