KR
Kennedy R
1 reviews | Active since Jun 2015
30 Jan 2024, 19:42
Horrible Customer Service
Horrible after-sales customer service. We waited over 2 months for the patio furniture set and when it finally arrives, it comes without assembly *****s and no one to assemble it, after paying a hefty delivery fee, which other shops charge to include assembly.
You guys have no business with such ugly customer service. You may as well close shop!
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Replies (1)
Cielo's replyOfficial
31 Jan 2024, 15:07Good day Kennedy,
We sincerely apologize for the inconvenience you experienced with our after-sales customer service. This falls short of the level of service we aim to provide, and we genuinely regret any disappointment caused.
We are committed to resolving this matter promptly and ensuring that you receive the assistance you deserve.
Our customer care consultant will be in-contact with you today and provide more information on the status of your query.
We appreciate your patience and understanding during this process.
We value your feedback and will use this experience to improve our services.
Regards
Customer Service Care
We sincerely apologize for the inconvenience you experienced with our after-sales customer service. This falls short of the level of service we aim to provide, and we genuinely regret any disappointment caused.
We are committed to resolving this matter promptly and ensuring that you receive the assistance you deserve.
Our customer care consultant will be in-contact with you today and provide more information on the status of your query.
We appreciate your patience and understanding during this process.
We value your feedback and will use this experience to improve our services.
Regards
Customer Service Care
Cielo's reply31 Jan 2024, 15:07
Official
Good day Kennedy,
We sincerely apologize for the inconvenience you experienced with our after-sales customer service. This falls short of the level of service we aim to provide, and we genuinely regret any disappointment caused.
We are committed to resolving this matter promptly and ensuring that you receive the assistance you deserve.
Our customer care consultant will be in-contact with you today and provide more information on the status of your query.
We appreciate your patience and understanding during this process.
We value your feedback and will use this experience to improve our services.
Regards
Customer Service Care
We sincerely apologize for the inconvenience you experienced with our after-sales customer service. This falls short of the level of service we aim to provide, and we genuinely regret any disappointment caused.
We are committed to resolving this matter promptly and ensuring that you receive the assistance you deserve.
Our customer care consultant will be in-contact with you today and provide more information on the status of your query.
We appreciate your patience and understanding during this process.
We value your feedback and will use this experience to improve our services.
Regards
Customer Service Care