Horrible customer service

Hi, My husband and I bought furniture from Cielo Krameville store almost a month ago. We first waited for the delivery from PE which took +/- 7 days and upon arrival, the wooden table was damaged. We advised that the next delivery should be checked because we will need a full refund if it is broken again. The table was delivered again with a crack and we requested a full refund but the refund has not been paid and it's another week gone. The service has been shocking throughout :(