Horrible Customer Care & Quality Control (Avoid)

I have never written a review for a company, nor do I intend to in the future. However, after the rancid taste left in my mouth from dealing with this establishment, I feel compelled to warn others.

My first purchase from Cielo was an Ashford dining table in September 2024. It arrived in abysmal condition - literally cracked down the entire center line, with epoxy / glue app**** after the fact to make it sellable. Scratches everywhere, chips, warped and uneven wood - an absolute disaster. We immediately requested a return and exchange for a Tiemus dining table. The replacement arrived with one of its four legs broken. This led to yet another exchange request, dragging the entire process out for more than SIXTY days. Customer care? Atrocious. My emails were ignored for the most part - how is this remotely acceptable for a so-called "premium" furniture retailer?

Next, we purchased a Ridge TV stand (entirely metal) in October 2024. It finally arrived in January 2025, and, yet again, the condition was pathetic: scratches, chips, bends, and even signs of rust. The return and refund process took over a month, and throughout it, Cielo repeatedly assured me they were sending a complimentary gift, even issuing me a tracking number. Needless to say, the gift never arrived. My inquiries about it? Ignored.

I don’t care for freebies. It’s the principle - Cielo blatantly fabricated a commitment to "make things right," using it as nothing more than damage control to protect their reputation.

Steer clear. You will be disappointed.