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Gladys M
1 reviews | Active since Jul 2011
28 Dec 2019, 14:31
Horrible and unfair treatment, delayed refund
I've had a horrible experience with cielo. Bought a bed online on 12 Dec. They let the transaction go through even though they had no stock. Later I'm told that I'll have to wait til beginning Feb to get the bed and I opted for a refund ln 13 Dec. To date I'm being taken from pillar to post, emails go unanswered, empty promises. In the meantime I have just moved houses and need a bed. What is so difficult about refunding my money? Why allow an online purchase of merchandise you had no stock of?
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Cielo's replyOfficial
03 Jan 2020, 13:55Dear Gladys,
Thank you for your feedback. We are deeply sorry for the inconvenience.
In 99% of cases, items advertised on our website are in fact in stock. Often when we are out of stock these items are temporarily removed. Some products such as headboards and bed bases are sometimes made to order especially when specific fabrics are chosen.
We investigated and received confirmation that the proof of payment was forwarded to you this morning.
We apologise for not meeting your expectations on this transaction but do hope that you will consider us again in future.
Sincerely
The Customer Service Department
Thank you for your feedback. We are deeply sorry for the inconvenience.
In 99% of cases, items advertised on our website are in fact in stock. Often when we are out of stock these items are temporarily removed. Some products such as headboards and bed bases are sometimes made to order especially when specific fabrics are chosen.
We investigated and received confirmation that the proof of payment was forwarded to you this morning.
We apologise for not meeting your expectations on this transaction but do hope that you will consider us again in future.
Sincerely
The Customer Service Department
Cielo's reply03 Jan 2020, 13:55
Official
Dear Gladys,
Thank you for your feedback. We are deeply sorry for the inconvenience.
In 99% of cases, items advertised on our website are in fact in stock. Often when we are out of stock these items are temporarily removed. Some products such as headboards and bed bases are sometimes made to order especially when specific fabrics are chosen.
We investigated and received confirmation that the proof of payment was forwarded to you this morning.
We apologise for not meeting your expectations on this transaction but do hope that you will consider us again in future.
Sincerely
The Customer Service Department
Thank you for your feedback. We are deeply sorry for the inconvenience.
In 99% of cases, items advertised on our website are in fact in stock. Often when we are out of stock these items are temporarily removed. Some products such as headboards and bed bases are sometimes made to order especially when specific fabrics are chosen.
We investigated and received confirmation that the proof of payment was forwarded to you this morning.
We apologise for not meeting your expectations on this transaction but do hope that you will consider us again in future.
Sincerely
The Customer Service Department