1 reviews | Active since Apr 2023
Horrible and disgusting customer service. I want my money back
I am disgusted by bad service received at Cielo. The most horrible Christmas present I ever received is from Cielo.Thank you for nothing.This organisation has no right to exist.I have made an order on the 6th November 2024 ,still not received my order.Today is Christmas Eve dispute several calls ,emails sent to the service agent named Khanya and the sales team leader named Ann they both failed to resolve my query. I then went to Brooklyn store, I was informed that my order has been put on hold whereas the agent indicated that my order is out on delivery. Yesterday I called their delivery company which informed me that they will deliver my order before end of business day. I would not advice anyone to buy from Cielo and I do not wish to continue with this order.I want my money back
Thank you for bringing this to our attention.
We deeply apologize for the frustration and disappointment you’ve experienced.
This is certainly not the level of service we aim to provide, and we understand your frustration.
We appreciate your feedback and will share your feedback with management and we will work on a speedy resolution.
Kind Regards,
Customer Service Team.
Thank you for bringing this to our attention.
We deeply apologize for the frustration and disappointment you’ve experienced.
This is certainly not the level of service we aim to provide, and we understand your frustration.
We appreciate your feedback and will share your feedback with management and we will work on a speedy resolution.
Kind Regards,
Customer Service Team.
We are trying to reach you telephonically in regards to your review.
We are trying to reach you telephonically in regards to your review.