Horrible Aftersales service from Cielo

Paid for my couches in Full beginning of July 2020. Been waiting for my couches to be delivered since beginning of July 2020. Was told different stories about the reason for the delay in delivery. i had to bombard them with calls and emails before my couches were delivered. The couches finally were delivered last week Thursday. They were delivered packaged in sealed boxes and the legs have to be assembled by myself. After the courier company left, we opened the boxes only to find that one of the two couches has a factory defect. One of the cushions on the couch has been sewn upside down. This means that the part meant for the lower back is now situated at the upper back which is uncomfortable. I sent Cielo an email with pictures on the same day of delivery stating that the couch has a defect and needs to be exchanged. As per mail from Renuschka, "I have just received confirmation from management that the supplier/manufacturer will have to go and assess the couch to ascertain if it needs to be fixed or if we need to exchange it. " So i paid for a brand new couch and when it comes with a defect, I have to accept the possibility of a repair. Not only that, but now i have to wait for their supplier, to assess the couch. So they deliver a defective couch to me, that i waited months for, now i have to wait for a supplier i know nothing of. Been waiting for 2 months now i wait again. The defect is clear, the cushion is upside down and needs to be exchanged. I am told to wait like there is a possibility that i might have dismantled the couched and sewn it back upside down, so ridiculous but to Cielo it makes sense. Cielo can simply exchange my couch then follow up with their supplier on how they should be reimbursed. All i am getting are apologies and being told to wait for management to give feedback. It is just a constant back and forth. This was my first purchase from Cielo and the very last one.