H
Henry
1 reviews | Active since Nov 2022
09 Nov 2022, 14:46
Hidden costs even in the local store!
Having a local store in Ballito is great, however when you place your order and you are then told that because this is considered an outlying area that there is an extra charge of around R150 per chair, even if you collect in the store is ridiculous! It should be clearly stated when you are in the store and shopping that the price you see is not the price you will pay!!! This left a very sour and disappointing taste in my mouth.
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Cielo's replyOfficial
09 Nov 2022, 14:56Dear Henry
Thank you for your feedback.
We are pleased that you feel our products are great, however sad to hear that we have not met your service expectation regarding delivery fees of our products. .
Please note that delivery fee is charged item. It is however capped at R950.00. Our stores are showrooms and so not keep stock on hand, hence there is a delivery fee added to your order. We do have 3 warehouses placed in Johannesburg, Port Elizabeth and Cape Town.
We therefore would like to apologize for not meeting your expectations in this regard. Your feedback is well received and concerns are noted.
Thank you for taking the time to visit our store and we hope that in future you will consider us again.
Kind RegardsCustomer Care
Thank you for your feedback.
We are pleased that you feel our products are great, however sad to hear that we have not met your service expectation regarding delivery fees of our products. .
Please note that delivery fee is charged item. It is however capped at R950.00. Our stores are showrooms and so not keep stock on hand, hence there is a delivery fee added to your order. We do have 3 warehouses placed in Johannesburg, Port Elizabeth and Cape Town.
We therefore would like to apologize for not meeting your expectations in this regard. Your feedback is well received and concerns are noted.
Thank you for taking the time to visit our store and we hope that in future you will consider us again.
Kind RegardsCustomer Care
Cielo's reply09 Nov 2022, 14:56
Official
Dear Henry
Thank you for your feedback.
We are pleased that you feel our products are great, however sad to hear that we have not met your service expectation regarding delivery fees of our products. .
Please note that delivery fee is charged item. It is however capped at R950.00. Our stores are showrooms and so not keep stock on hand, hence there is a delivery fee added to your order. We do have 3 warehouses placed in Johannesburg, Port Elizabeth and Cape Town.
We therefore would like to apologize for not meeting your expectations in this regard. Your feedback is well received and concerns are noted.
Thank you for taking the time to visit our store and we hope that in future you will consider us again.
Kind RegardsCustomer Care
Thank you for your feedback.
We are pleased that you feel our products are great, however sad to hear that we have not met your service expectation regarding delivery fees of our products. .
Please note that delivery fee is charged item. It is however capped at R950.00. Our stores are showrooms and so not keep stock on hand, hence there is a delivery fee added to your order. We do have 3 warehouses placed in Johannesburg, Port Elizabeth and Cape Town.
We therefore would like to apologize for not meeting your expectations in this regard. Your feedback is well received and concerns are noted.
Thank you for taking the time to visit our store and we hope that in future you will consider us again.
Kind RegardsCustomer Care