Headboard Purchase

Cielo itself is a great company. The consultant was very helpfull, customer service & after sale service was very good. The problem was with the goods delivered. On u wrapping the "brand new" headboard which had been made to order. It was absolutely filthy dirty! Not from being unwrapped & soiled in the process. It was packaged that way in that condition to be delivered!! Not just a couple dirty marks. The whole one side of the headboard had filthy dark marks all over the front & back of the cream velvet fabric. Other dark, smudgy marks all over plus the entire headboard looked so dirty it looked like an old, second hand headboard I would have been too embarrassed to sell on Market Place it was so dirty. There is no possible way the person that wrapped it did not see how filthy it was. How it could have left the Warehouse in that condition I struggle to understand. After Sales was extremely apologetic but also asked if I would keep it if I had it cleaned?! I order & pay for a brand new headboard, it arrives filthy dirty & looking second hand but I'm given the option to clean it myself & keep it? That's an attractive option ???!!!! I am waiting for a new headboard to be delivered at which time I will exchange with the "old" one. No idea when that will be. TBC