Happy with exchange of lounge set

I want to compliment the great after-sales experience. I recently posted a complaint about the bad upholstery quality (seating foam giving in after a couple of months) and Cielo replaced it with a new set. I’m very happy about the outcome and want to thank Earl from the PE warehouse for his professionalism. But I would still recommend that Cielo looks into the upholstery supplier and have someone do strict quality checks of each item. Even the new unit showed an obvious dent in the backrest, which should have been fixed before letting it into the warehouse. Also try to invest in better quality seating foam which will last for years. The beautiful designs need to go hand in hand with product quality.