AM
Andre M
1 reviews | Active since Sept 2021
10 Sept 2021, 17:52
Happy Customer
I bought a 2 seater couch from Cielo and when it was delivered there was one leg missing in the factory package. I immediately phoned the store and was advised to send a email with all details. I immediately received a replying email from Sune Nel at Customer Service Centre. She was from the start very efficient, friendly and went the extra mile to help me. Within 2 days she sent me a email informing me that the leg is with the courier people and will be delivered within 7 days. Thank you to Sune whom is an asset to Cielo.
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Replies (1)Cielo's replyOfficial
11 Sept 2021, 14:38Good day Andre,
Thank you so much for the excellent review.
We sincerely apologise for the inconvenience caused initially.
However, we are delighted to know that Suné managed to assist you in the manner in which she has. Suné is an asset for sure.
We are sure to provide Suné with the recognition she deserves.
We look forward to seeing you again very soon.
May you have a wonderful day.
Kind regards,
Customer Care
Thank you so much for the excellent review.
We sincerely apologise for the inconvenience caused initially.
However, we are delighted to know that Suné managed to assist you in the manner in which she has. Suné is an asset for sure.
We are sure to provide Suné with the recognition she deserves.
We look forward to seeing you again very soon.
May you have a wonderful day.
Kind regards,
Customer Care
Cielo's reply11 Sept 2021, 14:38
Official
Good day Andre,
Thank you so much for the excellent review.
We sincerely apologise for the inconvenience caused initially.
However, we are delighted to know that Suné managed to assist you in the manner in which she has. Suné is an asset for sure.
We are sure to provide Suné with the recognition she deserves.
We look forward to seeing you again very soon.
May you have a wonderful day.
Kind regards,
Customer Care
Thank you so much for the excellent review.
We sincerely apologise for the inconvenience caused initially.
However, we are delighted to know that Suné managed to assist you in the manner in which she has. Suné is an asset for sure.
We are sure to provide Suné with the recognition she deserves.
We look forward to seeing you again very soon.
May you have a wonderful day.
Kind regards,
Customer Care
