GS
Gerrit S
1 reviews | Active since Jan 2019
04 Oct 2024, 11:27
G.Swart
Bought an R13000 recliner and not even 3 months its falling appart and springs and planks falling down.reported a month ago,beig locked and still no one picks it up,customer care is not helpfull and if it must get fixed no replacement and how long must i wait for it to get fixed 6 months.They dont do refunds and dont want to repace the recliner and i wil and go to the extreme.pleace dont buy from this place they take youre money then feel nothing for you.
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Replies (3)0
Replies (3)
Cielo's replyOfficial
04 Oct 2024, 11:47Dear Gerrit,
Thank you for bringing your concerns to our attention.
We sincerely apologize that the process has taken longer than you expected.
Please expect a call with an update about your query shortly.
Kind Regards,
Customer Service Team
Thank you for bringing your concerns to our attention.
We sincerely apologize that the process has taken longer than you expected.
Please expect a call with an update about your query shortly.
Kind Regards,
Customer Service Team
Cielo's reply04 Oct 2024, 11:47
Official
Dear Gerrit,
Thank you for bringing your concerns to our attention.
We sincerely apologize that the process has taken longer than you expected.
Please expect a call with an update about your query shortly.
Kind Regards,
Customer Service Team
Thank you for bringing your concerns to our attention.
We sincerely apologize that the process has taken longer than you expected.
Please expect a call with an update about your query shortly.
Kind Regards,
Customer Service Team
GS
Gerrit S's updateReviewer Update
04 Oct 2024, 12:25Do you know about consumer rights.This recliner is an dut from youre wearhouse.I am intitiled for my money back it is not even 3 months old and youre custumer care revuse this to me so must i do it legal throug court an this wil be on youre cost.Going to see court of small claims and the ombidsman "Legal representative".
GS
Gerrit S's update04 Oct 2024, 12:25
Reviewer Update
Do you know about consumer rights.This recliner is an dut from youre wearhouse.I am intitiled for my money back it is not even 3 months old and youre custumer care revuse this to me so must i do it legal throug court an this wil be on youre cost.Going to see court of small claims and the ombidsman "Legal representative".
Cielo's replyOfficial
04 Oct 2024, 13:47Dear Gerrit,
We are very sorry for the challenges you are experiencing with your order.
Your case was escalated to the department manager.
We will reach out shortly with an update on your query.
Kind Regards,
Customer Service Team
We are very sorry for the challenges you are experiencing with your order.
Your case was escalated to the department manager.
We will reach out shortly with an update on your query.
Kind Regards,
Customer Service Team
Cielo's reply04 Oct 2024, 13:47
Official
Dear Gerrit,
We are very sorry for the challenges you are experiencing with your order.
Your case was escalated to the department manager.
We will reach out shortly with an update on your query.
Kind Regards,
Customer Service Team
We are very sorry for the challenges you are experiencing with your order.
Your case was escalated to the department manager.
We will reach out shortly with an update on your query.
Kind Regards,
Customer Service Team