Great service, terrible processes!

We purchased 6 Harvey Dining Chairs on the 22nd of April, however once they arrived a week later we found that the wrong colour was delivered so we had to issue and exchange - this lead to an exhaustive process of back-n-forth between making our point of replacing the chairs for the correct colour and getting them collected, this was a 3-week process due to having to rely on 3rd party courier services. We finally managed to get the exchange approved 3 weeks after purchase however, due to the 3rd part courier we would have to wait another week to collect our chairs. We decided to rather collect the chairs ourselves - meaning that we paid for our chairs on the 22nd of April and only got them a month later due to the frustrating processes that Cielo follows. I want to credit and applaud Chantelle, our service assistant. She is a star and on top of the game keeping us informed and doing her utmost to get the correct chairs to us, despite being hindered by the process Cielo follows. We applaud and thank her for her excellent service. We give her 5 stars!