Great save!

I ordered a beautiful metal frame for a bed around Black Friday - their site must have glitched because it took my payment but didn’t order the product - I got caught up in life and when I finally checked my account I was devastated to see I had no order history :( I phoned their call center and Monalisa helped me connect an order and my payment and I had my bed frame in 2 days - She honestly made up for the glitch and listened to me and helped escalate my delivery - great save guys and I love my bed! ;)