Great products, great after service

I am a regular Cielo Customer and have been placing orders on that platform for over 10 years. I am not only a fan of the quality of their products (furniture, carpets, bean bags…) , I also recently had a very good experience with their after sales customer service. I had accidentally ordered Duvets ih the incorrect size and only noticed this once they had been delivered. Customer Service was able to assist me with the exchange swiftly and efficiently. What impressed me in particular that my payment of the incorrect item could be allocated against the payment of the new item, so I only had to pay the difference in price (which in my case was actually a credit) plus the extra courier to have the items returned. In other shops, you are often required to pay for the new item and wait for a refund of the item you returned which in case of some large home goods retail groups can take up to 4 weeks (based on previous experience). All in all a swift and pleasant experience.