KT
Khaya T
1 reviews | Active since Feb 2012
27 Jul 2022, 12:37
Great in store service. After sale service not so great.
The in store service was great. However I haven’t received any email confirmation of the order and EDD. Whereas I received tw emails from a competitor that I bought from on the same day. There’s room for improvement from an after sale perspective.
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Cielo's replyOfficial
27 Jul 2022, 13:41Dear Khaya
Thank you for your review.
We are pleased to know that your experience instore was exceptional.
We are truly sorry for your aftersales customer service experience.
We therefore would like to apologize for not meeting your expectations in this regard.
There is definitely room for improvement all aspects.
We would like to thank you for your business and support
Kind Regards
Customer Care
Cielo's reply27 Jul 2022, 13:41
Official
Dear Khaya
Thank you for your review.
We are pleased to know that your experience instore was exceptional.
We are truly sorry for your aftersales customer service experience.
We therefore would like to apologize for not meeting your expectations in this regard.
There is definitely room for improvement all aspects.
We would like to thank you for your business and support
Kind Regards
Customer Care