DM
Dominic M
1 reviews | Active since Feb 2011
16 Mar 2023, 12:22
Great furniture. Staff and policies need serious work
Great furniture and range. Have spent a fortune with this company. Let down by rude staff who don’t know what products they keep and couldn’t be less helpful. Asked about two products at the greenstone branch and were told they don’t make them only to find them on the website. Return policy is an absolute joke. 1 trip to the shop where I bought the article, 5 phone calls and 3 emails just so I could return the product to the warehouse
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Cielo's replyOfficial
20 Mar 2023, 10:56Dear Dominic
Thank you for your review.
Without feedback from our customers, we will never know where we should improve. On behalf of Cielo and more specifically my Customer Care Department, please accept my apologies for any inconvenience caused and any lack of service on our part.
We therefore would like to apologize for not meeting your expectations in this regard. We in the processing of finalizing the matter at hand.
Thank you for your review.
Without feedback from our customers, we will never know where we should improve. On behalf of Cielo and more specifically my Customer Care Department, please accept my apologies for any inconvenience caused and any lack of service on our part.
We therefore would like to apologize for not meeting your expectations in this regard. We in the processing of finalizing the matter at hand.
We will communicate to you directly in this regard.
As a valued customer, we would like to thank you for your business and support.
As a valued customer, we would like to thank you for your business and support.
We would once again like to apologize for the service experienced and inconvenience incurred.
Kind Regards
Customer Care
Cielo's reply20 Mar 2023, 10:56
Official
Dear Dominic
Thank you for your review.
Without feedback from our customers, we will never know where we should improve. On behalf of Cielo and more specifically my Customer Care Department, please accept my apologies for any inconvenience caused and any lack of service on our part.
We therefore would like to apologize for not meeting your expectations in this regard. We in the processing of finalizing the matter at hand.
Thank you for your review.
Without feedback from our customers, we will never know where we should improve. On behalf of Cielo and more specifically my Customer Care Department, please accept my apologies for any inconvenience caused and any lack of service on our part.
We therefore would like to apologize for not meeting your expectations in this regard. We in the processing of finalizing the matter at hand.
We will communicate to you directly in this regard.
As a valued customer, we would like to thank you for your business and support.
As a valued customer, we would like to thank you for your business and support.
We would once again like to apologize for the service experienced and inconvenience incurred.
Kind Regards
Customer Care