TD
Tlotlego D

1 reviews | Active since Oct 2020

05 Oct 2020, 12:30

Great customer service on returns

I had purchased bar chairs from cielo and after 2 days of them being delivered I noticed that one was faulty.I contacted cielo and was assisted promptly by Renuschka Erasmus who expalined the process.The process was so quick and swift considering that I had already discarded the packaging of the original delivery.Cielo sent me packaging materials to package the chair for return and collected the chair and delivered another chair in exchange for that one.The whole process took 6 working days which was so impressive.Thank you to the cielo team and Renuschka ☺

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Replies (1)
Cielo
Cielo's reply05 Oct 2020, 15:56
Official
Good day Tlotlego,

Thank you so much for your positive review.

We appreciate the time and effort you have taken to give us a good review.

We are continuously working on improving our customer service.

Have a lovely week.

Kind regards,

Customer Service.