Great customer service

We bought a couch recently but the couch delivered to us was defective. We dealt with Yonela at customer service and she was an absolute star. She went out of her way to assist us and kept us informed the whole time. Not once did I we have to check in with her, she always contacted us first. We got a replacement couch and it is perfect. The only step in the process I wasn't happy with is that we had to wrap the entire 3-seater couch in cardboard and cling wrap before it was sent back. The materials were provided but I'm 60 and have health problems, it was very difficult wrapping that entire couch. Cielo gets an 8/10 from me and Yonela gets 10/10