K
KHS
1 reviews | Active since Jan 2021
08 Jan 2021, 10:59
Great buying and service experience
I was extremely satisfied with the service I got from Cielo. I ordered a sun lounger 1 week before Christmas and delivery was indicated to be 2 to 3 weeks due to the festive season. The sun lounger was delivered in 4 days, on Christmas eve. There was a plastic plug missing on the product. I sent an email with picture as to the problem. Cielo delivered 4 spare plugs within 10 days, no questions asked. 10 day delivery over Christmas / New Year is excellent in my opinion. The transaction was easy to do and uncomplicated. The communication was informative and excellent throughout. I can only recommend Cielo for doing business with. best regards, Karl-Heinz Schmitt
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Replies (1)Cielo's replyOfficial
08 Jan 2021, 11:17Good day Karl,
Thank you so much for your excellent review.
We sincerely apologise for the inconvenience caused. However, we are delighted to know that the problem was solved promptly.
We hope to see you again very soon.
Have a wonderful day.
Kind regards,
Customer Care
Thank you so much for your excellent review.
We sincerely apologise for the inconvenience caused. However, we are delighted to know that the problem was solved promptly.
We hope to see you again very soon.
Have a wonderful day.
Kind regards,
Customer Care
Cielo's reply08 Jan 2021, 11:17
Official
Good day Karl,
Thank you so much for your excellent review.
We sincerely apologise for the inconvenience caused. However, we are delighted to know that the problem was solved promptly.
We hope to see you again very soon.
Have a wonderful day.
Kind regards,
Customer Care
Thank you so much for your excellent review.
We sincerely apologise for the inconvenience caused. However, we are delighted to know that the problem was solved promptly.
We hope to see you again very soon.
Have a wonderful day.
Kind regards,
Customer Care
