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Kate Van Groeningen kate.groeningen

1 reviews | Active since Jun 2025

10 Jun 2025, 11:48

Great after sale care.

I ordered the Asgard Bed at the end of March and the accurate fulfillment was completed in Early June. At first an incorrect upright was delivered with the initial bed, then a warped replacement, followed by a seconded warped replacement but luckily the “after sales” team had the foresight to have a whole second bed delivered, so the second upright could be utilized. Yolande Malgas was helpful, completely “on it" and just an absolute pleasure to work with, as well as her manager, Chante. These ladies were methodical about using the systems available to them to assist me in a practical and solution focused manner and I give them 5 stars without a doubt. Cielo's manufacturing and fulfillment center needs work - hence the 4 stars.

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Replies (1)
Cielo
Cielo's reply10 Jun 2025, 12:20
Official
Good day Kate 

Thank you very much for your detailed feedback and for your patience throughout the process. 

We're sincerely sorry for the inconvenience caused by the repeated issues with the bed uprights — that’s certainly not the experience we aim to provide. That said, we're incredibly grateful for your recognition of Yolande and Chante. They are both truly dedicated to customer satisfaction, and it’s wonderful to hear how their proactive and solution-focused approach made a difference. We'll be sure to pass along your praise to them.

Your honest insight is also greatly appreciated — it's feedback like yours that helps us improve. We hope you enjoy your Asgard Bed, and we look forward to serving you again in the future.

Kind regards 
Customer Service Team