SL
Segopotso L

1 reviews | Active since Jul 2024

03 Jul 2024, 03:52

Goods not unpacked and assembled by delivery personeel

I purchased Brooklyn tv stand and McKenna bedside table 2 drawers from Cielo Alberton on 31/05/2024,upon delivery on 11/06/2024 the delivery personeel said he only delivers as he is the 3rd party and he dsnt assemble or unpack the goods,who is supposed to unpack and assemble the goods? If they are defects on the goods delivered how will they be identified,i had to pay someone to unpack and assemble the bedside drawer,is it fair? I still haven't unpacked the tv stand and i hope there are no defects.It is worse coz the sales personeel did not tell us about all this,i could have went to another furniture shop.

0
Replies (1)
Cielo
Cielo's reply03 Jul 2024, 09:14
Official
Dear Segopotso, 

Thank you for bringing this to our attention .

We apologize for the inconvenient experience and challenges you faced with the sales team as well as the couriers. 

The customer service administrator will contact you shortly. 

Thank you for your feedback and support. 

Kind Regards
Customer Service Team.