Goods bought, extrafee for wkend delivery, no show

I called Cielo customer line to ask what I need to do to get a Saturday delivery. I was informed that I must buy the goods online and then send an email to [Email Removed] I did that. I bought goods worth R4565 from Cielo online shop. <br> <br> I then got an email from Maruschka with my invoice and saying they normally deliver Mon-Fri and she can organise a Sat delivery with a surcharge of R65. I immediately EFTed the extra fee and send her proof which she acknowledged and said she'd organised the Sat delivery for.<br> <br> I followed up when I got an email from their sales department saying the goods are dispatched (13.01.2016) and Charne du Plessis rep**** \They will arrange delivery for Saturday