Good stuff delivery ...

Dear Alain

Thank you for your review.

It is very disheartening to hear of your service experience. We would like to apologize for any inconvenience incurred.
Please note we deem your customer experience as a vital component of our business.

A senior, from Customer Care will be in contact with you to further engage.

We hope your dissatisfaction will be eased in time, and will consider us, as a preferred option.

Kind Regards
Customer Care