1 reviews | Active since Aug 2023
Good service but furniture arrived with marks on
I wanted to buy an ottoman, but at the Somerset West Sanctuary store I was told that you can order it from them, but it needs to be couriered from the warehouse at an additional R200. The sales representative was friendly and followed up after the item arrived via courier. Unfortunately the ottoman has quite a few bad marks on the surface. It was very well wrapped, so I assume it was sent from the warehouse already spoiled. It is a pity that the stores does not have keep stock of what the company sells. I had to buy the ottoman without having the oppurtunity to make sure that it is new and without marks. I suppose it is a way of getting more money from the client as you have to pay for the logistics too. Unfortunately I will never buy from Cielo again.
Thank you for taking the time to share your experience with us.
We're truly sorry to hear about the marks on the ottoman you received. We understand your frustration and disappointment, and we apologize for any inconvenience this has caused.
We take these matters seriously and will definitely address them with our team and warehouse to ensure improvements are made.
It's important to us that our customers receive products in pristine condition.
We regret that your experience has led to the decision not to purchase from us again.
We value your feedback and your business, and we're committed to continually improving our services.
If there's anything we can do to address your concerns or if you have any further questions, please don't hesitate to reach out to us.
Your satisfaction remains important to us, and we would like to make things right if possible.
We would like to thank you again for your feedback.
Kind Regards
Customer Care Dept.
Thank you for taking the time to share your experience with us.
We're truly sorry to hear about the marks on the ottoman you received. We understand your frustration and disappointment, and we apologize for any inconvenience this has caused.
We take these matters seriously and will definitely address them with our team and warehouse to ensure improvements are made.
It's important to us that our customers receive products in pristine condition.
We regret that your experience has led to the decision not to purchase from us again.
We value your feedback and your business, and we're committed to continually improving our services.
If there's anything we can do to address your concerns or if you have any further questions, please don't hesitate to reach out to us.
Your satisfaction remains important to us, and we would like to make things right if possible.
We would like to thank you again for your feedback.
Kind Regards
Customer Care Dept.