WS
Wolfgang S
1 reviews | Active since Feb 2015
08 Feb 2024, 21:59
Good products, shipping policy needs to be reviewed
Bought a few pieces and was charged R950 delivery fee + another R250 because I’m in an ‘outlying’ area. I am 19km from the Cielo shop. Was in the market for a few office chairs, retail price was R1800, then to get ot to my house would cost R1200 in shipping??? Doen’t make sense Other than the stupid shipping policy, the quality of the furniture is good. Friendly staff and very helpful, R1200 delivery fee is a hard sell
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Cielo's replyOfficial
09 Feb 2024, 09:09Good day Wolfgang,
Thank you for sharing your recent experience with us. We genuinely appreciate your feedback regarding our products. We are delighted to hear that you found the quality of our furniture to be good and that our staff provided friendly and helpful service during your visit.
Please accept our apologies for the frustration caused by the shipping fees. We value your business and your feedback.
Thank you once again for bringing this to our attention, and we look forward to serving you better in the future.
Regards,
Customer Care Service
Thank you for sharing your recent experience with us. We genuinely appreciate your feedback regarding our products. We are delighted to hear that you found the quality of our furniture to be good and that our staff provided friendly and helpful service during your visit.
Please accept our apologies for the frustration caused by the shipping fees. We value your business and your feedback.
Thank you once again for bringing this to our attention, and we look forward to serving you better in the future.
Regards,
Customer Care Service
Cielo's reply09 Feb 2024, 09:09
Official
Good day Wolfgang,
Thank you for sharing your recent experience with us. We genuinely appreciate your feedback regarding our products. We are delighted to hear that you found the quality of our furniture to be good and that our staff provided friendly and helpful service during your visit.
Please accept our apologies for the frustration caused by the shipping fees. We value your business and your feedback.
Thank you once again for bringing this to our attention, and we look forward to serving you better in the future.
Regards,
Customer Care Service
Thank you for sharing your recent experience with us. We genuinely appreciate your feedback regarding our products. We are delighted to hear that you found the quality of our furniture to be good and that our staff provided friendly and helpful service during your visit.
Please accept our apologies for the frustration caused by the shipping fees. We value your business and your feedback.
Thank you once again for bringing this to our attention, and we look forward to serving you better in the future.
Regards,
Customer Care Service