1 reviews | Active since Aug 2026
Good products - deplorable service
While the furniture is nice, the service from start to end is absolutely deplorable. We ordered a big order from Cielo over a month before we moved into a new house and everything that could have gone wrong went wrong: 1. We asked specifically to have all the items delivered on Friday and were told « no problem » until a week before when we were sent an email saying « sorry, we don’t deliver on Fridays so it will have to be the following week » 2. From our delivery, we got broken pieces - it’s now been 3 weeks and the broken pieces are still with us despite daily emails with support and cc’ing the store (the store being completely silent - they’ve made their sale, what do they care about helping?) - the customer service gives us chat-gpt answers that offer no help and gives the impression that they could not care less (what they’re eating for dinner tonight is probably more important at this point…)
We will unfortunately never order from Cielo again and will ensure our friends and family stay clear. Good pieces - terrible service that could be solved so easily by just a little care.
Coricraft, here is a new customer for you! 👋
Thank you for taking the time to share your experience with us.
We’re truly sorry for the frustration and disappointment caused by the delivery arrangements, damaged items, delays and, most importantly, the lack of communication throughout the process. We completely understand how upsetting this must have been, especially after making a purchase and expecting everything to be handled smoothly. We have already been in contact with you regarding your concerns and are continuing to follow up with the relevant teams to ensure that the outstanding matters are properly addressed. We also appreciate your feedback around the communication and service you received. This is not the experience we want for our customers, and your feedback will be shared internally so that we can identify where we went wrong and improve the process going forward.
Thank you again for bringing this to our attention and for giving us the opportunity to work towards resolving the matter. We sincerely apologise for the inconvenience and frustration caused.
Kind regards
Customer Service Team
Thank you for taking the time to share your experience with us.
We’re truly sorry for the frustration and disappointment caused by the delivery arrangements, damaged items, delays and, most importantly, the lack of communication throughout the process. We completely understand how upsetting this must have been, especially after making a purchase and expecting everything to be handled smoothly. We have already been in contact with you regarding your concerns and are continuing to follow up with the relevant teams to ensure that the outstanding matters are properly addressed. We also appreciate your feedback around the communication and service you received. This is not the experience we want for our customers, and your feedback will be shared internally so that we can identify where we went wrong and improve the process going forward.
Thank you again for bringing this to our attention and for giving us the opportunity to work towards resolving the matter. We sincerely apologise for the inconvenience and frustration caused.
Kind regards
Customer Service Team