KH
Karen H
1 reviews | Active since Oct 2011
27 Nov 2024, 17:19
Good product
I love the product and it was delivered much earlier than expected but I'm only giving a four star because customers cannot collect items to transport home themselves and are forced to use their courier for delivery which costs an arm and a leg. Otherwise I'm very happy with the product.
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Replies (1)
Cielo's replyOfficial
28 Nov 2024, 09:31Good day Karen
Thank you for sharing your feedback.
We're happy to hear that you love the product and that it arrived earlier than expected. We understand your concern regarding the delivery process and cost.
While our courier service is designed to ensure the safe and efficient transport of items, Port Elizabeth-based clients can also collect smaller items from our Walmer showroom however we value your input and will share it with our team to explore ways to enhance the customer experience.
Your satisfaction is important to us, and we’re thrilled that you’re happy with your purchase overall.
We hope to serve you again in the future.
Kind Regards
Customer Service Team
Thank you for sharing your feedback.
We're happy to hear that you love the product and that it arrived earlier than expected. We understand your concern regarding the delivery process and cost.
While our courier service is designed to ensure the safe and efficient transport of items, Port Elizabeth-based clients can also collect smaller items from our Walmer showroom however we value your input and will share it with our team to explore ways to enhance the customer experience.
Your satisfaction is important to us, and we’re thrilled that you’re happy with your purchase overall.
We hope to serve you again in the future.
Kind Regards
Customer Service Team
Cielo's reply28 Nov 2024, 09:31
Official
Good day Karen
Thank you for sharing your feedback.
We're happy to hear that you love the product and that it arrived earlier than expected. We understand your concern regarding the delivery process and cost.
While our courier service is designed to ensure the safe and efficient transport of items, Port Elizabeth-based clients can also collect smaller items from our Walmer showroom however we value your input and will share it with our team to explore ways to enhance the customer experience.
Your satisfaction is important to us, and we’re thrilled that you’re happy with your purchase overall.
We hope to serve you again in the future.
Kind Regards
Customer Service Team
Thank you for sharing your feedback.
We're happy to hear that you love the product and that it arrived earlier than expected. We understand your concern regarding the delivery process and cost.
While our courier service is designed to ensure the safe and efficient transport of items, Port Elizabeth-based clients can also collect smaller items from our Walmer showroom however we value your input and will share it with our team to explore ways to enhance the customer experience.
Your satisfaction is important to us, and we’re thrilled that you’re happy with your purchase overall.
We hope to serve you again in the future.
Kind Regards
Customer Service Team