C
Colin
1 reviews | Active since Oct 2024
24 Oct 2024, 14:31
GOOD CUSTOMER SERVICE
Although the the Sideboard was damaged on delivery by the courier - the replacement was delivered to our satisfaction - Must mention your Tamia on Customer Service was excellent in ensuring that we were always informed of the progress and even received a hand written apology and a small gift for the initial disappointment - very unusual.
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Cielo's replyOfficial
24 Oct 2024, 15:25Good day Colin
Thank you for sharing your experience!
While we're sorry to hear about the initial damage, it's wonderful to know that the replacement met your satisfaction.
We're especially pleased that Tamia provided excellent service and added a thoughtful touch with a handwritten apology and gift. We truly appreciate your understanding and are glad we could make things right!
If you need anything further, feel free to reach out.
Kind Regards
Customer Service Team
Thank you for sharing your experience!
While we're sorry to hear about the initial damage, it's wonderful to know that the replacement met your satisfaction.
We're especially pleased that Tamia provided excellent service and added a thoughtful touch with a handwritten apology and gift. We truly appreciate your understanding and are glad we could make things right!
If you need anything further, feel free to reach out.
Kind Regards
Customer Service Team
Cielo's reply24 Oct 2024, 15:25
Official
Good day Colin
Thank you for sharing your experience!
While we're sorry to hear about the initial damage, it's wonderful to know that the replacement met your satisfaction.
We're especially pleased that Tamia provided excellent service and added a thoughtful touch with a handwritten apology and gift. We truly appreciate your understanding and are glad we could make things right!
If you need anything further, feel free to reach out.
Kind Regards
Customer Service Team
Thank you for sharing your experience!
While we're sorry to hear about the initial damage, it's wonderful to know that the replacement met your satisfaction.
We're especially pleased that Tamia provided excellent service and added a thoughtful touch with a handwritten apology and gift. We truly appreciate your understanding and are glad we could make things right!
If you need anything further, feel free to reach out.
Kind Regards
Customer Service Team