AR
Adriana R
1 reviews | Active since May 2024
23 May 2024, 06:29
Good after sales care
Unfortunately, for the second time, I have received damaged goods delivered from Cielo. The replacement of the furniture took some time, but the consultant was very helpful and apologetic. Thank you.
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Cielo's replyOfficial
23 May 2024, 08:58Dear Ariana,
Thank you for bringing this to our attention. We sincerely apologize for the inconvenience caused by the damaged goods. Ensuring the quality and condition of our products upon delivery is paramount to us, and we regret that we fell short of your expectations twice.
We're glad to hear that our consultant was able to assist you effectively during the replacement process. Please know that we take your feedback seriously and will be addressing the issues with our delivery and quality control teams to prevent such occurrences in the future.
Kind Regards
Customer Service Team.
Thank you for bringing this to our attention. We sincerely apologize for the inconvenience caused by the damaged goods. Ensuring the quality and condition of our products upon delivery is paramount to us, and we regret that we fell short of your expectations twice.
We're glad to hear that our consultant was able to assist you effectively during the replacement process. Please know that we take your feedback seriously and will be addressing the issues with our delivery and quality control teams to prevent such occurrences in the future.
Kind Regards
Customer Service Team.
Cielo's reply23 May 2024, 08:58
Official
Dear Ariana,
Thank you for bringing this to our attention. We sincerely apologize for the inconvenience caused by the damaged goods. Ensuring the quality and condition of our products upon delivery is paramount to us, and we regret that we fell short of your expectations twice.
We're glad to hear that our consultant was able to assist you effectively during the replacement process. Please know that we take your feedback seriously and will be addressing the issues with our delivery and quality control teams to prevent such occurrences in the future.
Kind Regards
Customer Service Team.
Thank you for bringing this to our attention. We sincerely apologize for the inconvenience caused by the damaged goods. Ensuring the quality and condition of our products upon delivery is paramount to us, and we regret that we fell short of your expectations twice.
We're glad to hear that our consultant was able to assist you effectively during the replacement process. Please know that we take your feedback seriously and will be addressing the issues with our delivery and quality control teams to prevent such occurrences in the future.
Kind Regards
Customer Service Team.