Frustrating system .. No convenience.
Such a big company with no competitive advantage. Who in this day still buys via showroom stores and must undergo the process of daily calling the store to check if they received the payment, if the order is processed if and if and if? Where is the convenience? I bought furniture item via Cielo showroom store and since i made a payment on quotation. No payment confirmation email, no order confirmation email. No communication at all. You must call daily to check and confirmations are just done via telephone. Like company of such a big size? You need to review your competitive advantage and disadvantages.
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Cielo's replyOfficial
08 Apr 2019, 19:12Dear Tebello,
Thank you for your feedback on Hello Peter. We are committed to providing not only great quality products but great service (as you can see from our Hello Peter review score). We have however clearly let you down on this purchase when it comes to communication regarding your order.
I can however confirm that we do prefer communicating via email compared to telephonically as this helps in eliminating any confusion or miscommunication.
I confirm to have investigated this matter and received confirmation that same was delivered and signed for on the 20th of March 2019.
We are currently working on bettering our customer service and would appreciate if you would consider giving Cielo another chance.
Kind regards,
CIELO
on behalf of the Cielo Management Team
Thank you for your feedback on Hello Peter. We are committed to providing not only great quality products but great service (as you can see from our Hello Peter review score). We have however clearly let you down on this purchase when it comes to communication regarding your order.
I can however confirm that we do prefer communicating via email compared to telephonically as this helps in eliminating any confusion or miscommunication.
I confirm to have investigated this matter and received confirmation that same was delivered and signed for on the 20th of March 2019.
We are currently working on bettering our customer service and would appreciate if you would consider giving Cielo another chance.
Kind regards,
CIELO
on behalf of the Cielo Management Team
Cielo's reply08 Apr 2019, 19:12
Official
Dear Tebello,
Thank you for your feedback on Hello Peter. We are committed to providing not only great quality products but great service (as you can see from our Hello Peter review score). We have however clearly let you down on this purchase when it comes to communication regarding your order.
I can however confirm that we do prefer communicating via email compared to telephonically as this helps in eliminating any confusion or miscommunication.
I confirm to have investigated this matter and received confirmation that same was delivered and signed for on the 20th of March 2019.
We are currently working on bettering our customer service and would appreciate if you would consider giving Cielo another chance.
Kind regards,
CIELO
on behalf of the Cielo Management Team
Thank you for your feedback on Hello Peter. We are committed to providing not only great quality products but great service (as you can see from our Hello Peter review score). We have however clearly let you down on this purchase when it comes to communication regarding your order.
I can however confirm that we do prefer communicating via email compared to telephonically as this helps in eliminating any confusion or miscommunication.
I confirm to have investigated this matter and received confirmation that same was delivered and signed for on the 20th of March 2019.
We are currently working on bettering our customer service and would appreciate if you would consider giving Cielo another chance.
Kind regards,
CIELO
on behalf of the Cielo Management Team