1 reviews | Active since May 2024
Frustrating Experience - waste of time
Bought a dining room table and chairs on the 30th March 2024. Made a full payment to Cielo for the furniture. Finally delivery took place in August 2024 however the table and one chair was damaged. Notified Cielo immediately, had to send pics and then was requested to send more pics to prove the damage. Eventually the damaged furniture was collected. Once again waited for the replacements. Today 12 September the chair was delivered still no table. This is frustrating as Cielo wanted upfront payment and almost six months later we still don't have a functional dining room. If you can, rather purchase your furniture from stores that have stock as the wait for furniture that has been paid for months In advance and the possibility of having damaged goods delivered and the additional wait time for replacement furniture is extremely frustrating.
Thank you for sharing your experience with us.
We sincerely apologize for the extended delays and inconvenience you've faced with us.
This is not the level of service we strive to provide, and we understand your frustration with the prolonged wait and issues with the damaged items.
We appreciate your patience and will be investigating your case.
Please anticipate a call from our customer service department.
Kind Regards,
Customer Service Team.
Thank you for sharing your experience with us.
We sincerely apologize for the extended delays and inconvenience you've faced with us.
This is not the level of service we strive to provide, and we understand your frustration with the prolonged wait and issues with the damaged items.
We appreciate your patience and will be investigating your case.
Please anticipate a call from our customer service department.
Kind Regards,
Customer Service Team.
