From disgruntled customer to understanding human

If you had sent me this review request a week ago I would have rated one star. Missing purchase, absolute lack of communication and damaged delivery. All common complaints listed on this forum. BUT after a month of silence I have now been assisted swiftly, competently and fruitfully. So I’m writing this review to every other panicked individual who has purchased through Cielo and Is now kicking themselves for it. They have been overwhelmed during covid and lacked trained support personnel to deal with it all. Simple and understandable. When you have invested significant amounts and can’t get a call back you cannot help but jump to irate customer mode. I do implore you though, cultivate zen like patience and then some. This company is not a ****, they are just struggling right now. You chose them because, let’s be honest, they offer the most beautiful furniture that no other store supplies. Try your best to temper your frustration response - you may have to send items back, some may not even be as advertised, but ultimately when it all comes together... Five years from now you will hardly remember this unacceptable inconvenience, you will just remember how much you love this dining table, and all the beautiful moments you associate with it. So whilst your finely honed sense of accountability demands action; relax into the knowledge that Cielo will be up off its knees and attending to you as soon as they manage to repair the gaping wound in their customer care department. Hahaha, have some compassion shall we?