FOUR MONTHS and still waiting for items to arrive!

On the 04 March 2020 I placed an order for a Lucia Hanging Chair - Stone. The chair arrived on the 21 May 2020 with dents on the base of the chair as well as the pole that fits in the base, also, there were missing parts which are required for assembly. I called customer care and I was asked if I would be happy to keep the chair with the defective base and pole for R450 cash back to which I agreed. However, I still needed the parts for assembly which I was promised to receive. The parts have been arriving in drips and drabs, one by one on different days and even up till today which is the 17 July 2020 I still have not received all the parts to assemble this chair.

It has taken countless calls and emails and the issue is still not resolved. How much longer is this going to take?

A week ago I was promised the missing parts which are still missing (Chain and Peg, items J and H on the assembly instructions) would be delivered together. Today, MORE THAN FOUR MONTHS LATER skynet comes through and delivers a parcel from Cielo, low and behold it's only the Peg (item H) which arrives. The chain (Item J) is still missing. You cannot understand my frustration while typing this email.

How else do I escalate this matter further? Honestly I won't mind returning this chair so I never have to deal with Cielo again.