VN
Vuyokazi N
1 reviews | Active since May 2026
06 May 2026, 16:20
Forced Delivery Fee
I was made to pay for delivery even though I was in a position to collect the goods myself, whether at the store itself or at the warehouse. It did not make sense to me and amounted to an unnecessary extra cost for me to pay R450 for a delivery I did not need. That need to be seriously reviewed.
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Cielo's replyOfficial
07 May 2026, 08:12Good day Vuyokazi
Thank you for sharing your feedback. We understand your frustration regarding the delivery fee, especially as you were willing to collect the items yourself.
As an online-focused business, our showrooms are primarily designed for viewing and showcasing products and, due to limited storage capacity, do not hold large quantities of stock. Our products are therefore dispatched directly from our central distribution centre, which is why delivery charges apply to orders.
That being said, we do appreciate your comments and understand how this may feel like an unnecessary additional cost from a customer perspective. Feedback such as yours is valuable and will certainly be taken into consideration as we continue reviewing our processes and customer experience.
Thank you again for taking the time to share your concerns. Kind regards,
Customer Service Team
Thank you for sharing your feedback. We understand your frustration regarding the delivery fee, especially as you were willing to collect the items yourself.
As an online-focused business, our showrooms are primarily designed for viewing and showcasing products and, due to limited storage capacity, do not hold large quantities of stock. Our products are therefore dispatched directly from our central distribution centre, which is why delivery charges apply to orders.
That being said, we do appreciate your comments and understand how this may feel like an unnecessary additional cost from a customer perspective. Feedback such as yours is valuable and will certainly be taken into consideration as we continue reviewing our processes and customer experience.
Thank you again for taking the time to share your concerns. Kind regards,
Customer Service Team
Cielo's reply07 May 2026, 08:12
Official
Good day Vuyokazi
Thank you for sharing your feedback. We understand your frustration regarding the delivery fee, especially as you were willing to collect the items yourself.
As an online-focused business, our showrooms are primarily designed for viewing and showcasing products and, due to limited storage capacity, do not hold large quantities of stock. Our products are therefore dispatched directly from our central distribution centre, which is why delivery charges apply to orders.
That being said, we do appreciate your comments and understand how this may feel like an unnecessary additional cost from a customer perspective. Feedback such as yours is valuable and will certainly be taken into consideration as we continue reviewing our processes and customer experience.
Thank you again for taking the time to share your concerns. Kind regards,
Customer Service Team
Thank you for sharing your feedback. We understand your frustration regarding the delivery fee, especially as you were willing to collect the items yourself.
As an online-focused business, our showrooms are primarily designed for viewing and showcasing products and, due to limited storage capacity, do not hold large quantities of stock. Our products are therefore dispatched directly from our central distribution centre, which is why delivery charges apply to orders.
That being said, we do appreciate your comments and understand how this may feel like an unnecessary additional cost from a customer perspective. Feedback such as yours is valuable and will certainly be taken into consideration as we continue reviewing our processes and customer experience.
Thank you again for taking the time to share your concerns. Kind regards,
Customer Service Team