Faulty products and frustrating after sales service

Unfortunately I had a really terrible experience with Cielo. I ordered a bed base which arrived with several factory faults. It has been a terribly frustrating experience trying to get the issue rectified - internally the agents are not communicating with each other so I had to spend hours explaining the situation to everyone (after having sent a very detailed email with images displaying the faults). I had to settle for another color because the color initially selected (which had the faults) was no longer available and I would have to wait until more stock arrived. After having read several reviews about them (I really wish I had done this prior to purchase), I decided to rather just choose a color that is in stock as I was not willing to wait months for a replacement.