SD
Sebenzile D

1 reviews | Active since Oct 2020

15 Oct 2020, 09:21

False information

I ordered a headboard online and the stipulated delivery period on the item AND at check out was 7-14 days. Upon payment I received an email from sales that the headboard was yet to be manufactured and delivery would be between 5-6 weeks. That's almost 2 months! I would have never committed to a purchase had this been on the online shop and at checkout. Why false advertise, why give false information about availability of a product and the delivery period?

0
Replies (1)
Cielo
Cielo's reply15 Oct 2020, 09:54
Official
Good day Sebenzile,

I sincerely apologise for the inconvenience caused.

I will have the agent responsible contact you as soon as possible just to explain what the backlog is.

Please accept our apology.

Kind regards,

Customer Care.