SD
Sebenzile D
1 reviews | Active since Oct 2020
15 Oct 2020, 09:21
False information
I ordered a headboard online and the stipulated delivery period on the item AND at check out was 7-14 days. Upon payment I received an email from sales that the headboard was yet to be manufactured and delivery would be between 5-6 weeks. That's almost 2 months! I would have never committed to a purchase had this been on the online shop and at checkout. Why false advertise, why give false information about availability of a product and the delivery period?
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Replies (1)Cielo's replyOfficial
15 Oct 2020, 09:54Good day Sebenzile,
I sincerely apologise for the inconvenience caused.
I will have the agent responsible contact you as soon as possible just to explain what the backlog is.
Please accept our apology.
Kind regards,
Customer Care.
I sincerely apologise for the inconvenience caused.
I will have the agent responsible contact you as soon as possible just to explain what the backlog is.
Please accept our apology.
Kind regards,
Customer Care.
Cielo's reply15 Oct 2020, 09:54
Official
Good day Sebenzile,
I sincerely apologise for the inconvenience caused.
I will have the agent responsible contact you as soon as possible just to explain what the backlog is.
Please accept our apology.
Kind regards,
Customer Care.
I sincerely apologise for the inconvenience caused.
I will have the agent responsible contact you as soon as possible just to explain what the backlog is.
Please accept our apology.
Kind regards,
Customer Care.
