1 reviews | Active since Feb 2015
False advertising and bad service!
Cielo sent me a Black Friday e-mail advertising Black Friday specials. Their e-mail clearly showed photos of furniture with captions stating ONLY R2650 for the Christian Leater Dining Chair. Some of the other items advertised on their marketing e-mail showed a FROM caption. When I clicked on the advertised item I was re-directed to their website where the price was considerably higer and not as advertised. I contacted Cielo at 10:22 stating my case, I was told they would investigate. I kept following up during the day, was told at one time that it is Black Friday and Management is very busy. By 16:59 I received a message, Management is still reviewing. I received a message the next morning that the price advertised was wrong, but Management will still give me the chairs at the Black Friday price (which was R1800 per chair higher than advertised)! Thank you for my understanding! They e-mailed me advertising their products incorrectly, they then did not bother to resolve the issue in more than 6 hours.
Thank you for your feedback, and we sincerely apologize for the confusion and frustration caused by the pricing error in our Black Friday email.
We understand how disappointing this situation has been and regret the delay in resolving the issue.
We will escalate your query to the relevant manager and contact you shortly.
We apologize for the poor service delivery,
Kind Regards,
Customer Service Team
Thank you for your feedback, and we sincerely apologize for the confusion and frustration caused by the pricing error in our Black Friday email.
We understand how disappointing this situation has been and regret the delay in resolving the issue.
We will escalate your query to the relevant manager and contact you shortly.
We apologize for the poor service delivery,
Kind Regards,
Customer Service Team
