nN
ngwenyaantonatt N
1 reviews | Active since May 2016
08 Aug 2020, 09:02
False Advertising
Im am so disappointed with Cielo 1. False advertising - i purchased something online only to be mailed 2 days later and be told its out of stock, should they have it back they don't gurantee it will not be at the same price. Fine i respond back and end up taking a smaller size, with a different amount, there was a balance due to me, 2 weeks later going on the 3rd week i have not received my refund. 2. Upon delivery of the product, i realized its too small, i immediately called Monday the 3rd to request they take it back, i was told to log my request online, which i did same day, promised TAT 24 hours, its 4 days later no call no refund and im sitting with a product i never ordered in the 1st place.
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Cielo's replyOfficial
11 Aug 2020, 13:36Dear Antonatt
Thank you for your review.
Please note that we have never advertised falsely or in bad faith.
We frequently run promotions and sales on various products. We generally always offer generous quantities for all our items that goes on sale.
Please note that our stock is available to online and showroom clients. Depending when your order is attended to by the sales consultant, the lapse in time could affect stock availability. Items run on a stock chassis that is affected when a sales consultant reserves your order. At times our demand supercedes the available stock, hence the out of stock scenario. In these instances, the sales consultant will the contact you, to inform you and to discuss refund or option to be placed on back order. We therefore will be guided by your decision.
Our Customer Agent will revert back to you regarding your refund.
As a valued customer. We would like to thank you for your business and support. We would once again like to apologize for the service experienced and inconvenience incurred.
Regards
Thank you for your review.
Please note that we have never advertised falsely or in bad faith.
We frequently run promotions and sales on various products. We generally always offer generous quantities for all our items that goes on sale.
Please note that our stock is available to online and showroom clients. Depending when your order is attended to by the sales consultant, the lapse in time could affect stock availability. Items run on a stock chassis that is affected when a sales consultant reserves your order. At times our demand supercedes the available stock, hence the out of stock scenario. In these instances, the sales consultant will the contact you, to inform you and to discuss refund or option to be placed on back order. We therefore will be guided by your decision.
Our Customer Agent will revert back to you regarding your refund.
As a valued customer. We would like to thank you for your business and support. We would once again like to apologize for the service experienced and inconvenience incurred.
Regards
Customer Care Department
Cielo's reply11 Aug 2020, 13:36
Official
Dear Antonatt
Thank you for your review.
Please note that we have never advertised falsely or in bad faith.
We frequently run promotions and sales on various products. We generally always offer generous quantities for all our items that goes on sale.
Please note that our stock is available to online and showroom clients. Depending when your order is attended to by the sales consultant, the lapse in time could affect stock availability. Items run on a stock chassis that is affected when a sales consultant reserves your order. At times our demand supercedes the available stock, hence the out of stock scenario. In these instances, the sales consultant will the contact you, to inform you and to discuss refund or option to be placed on back order. We therefore will be guided by your decision.
Our Customer Agent will revert back to you regarding your refund.
As a valued customer. We would like to thank you for your business and support. We would once again like to apologize for the service experienced and inconvenience incurred.
Regards
Thank you for your review.
Please note that we have never advertised falsely or in bad faith.
We frequently run promotions and sales on various products. We generally always offer generous quantities for all our items that goes on sale.
Please note that our stock is available to online and showroom clients. Depending when your order is attended to by the sales consultant, the lapse in time could affect stock availability. Items run on a stock chassis that is affected when a sales consultant reserves your order. At times our demand supercedes the available stock, hence the out of stock scenario. In these instances, the sales consultant will the contact you, to inform you and to discuss refund or option to be placed on back order. We therefore will be guided by your decision.
Our Customer Agent will revert back to you regarding your refund.
As a valued customer. We would like to thank you for your business and support. We would once again like to apologize for the service experienced and inconvenience incurred.
Regards
Customer Care Department