MS
Mrs S
1 reviews | Active since Nov 2019
15 Nov 2019, 09:36
Faith restored in the company
We had a not so satisfactory experience at the cape town store and honestly even though the furniture is exquisite we were on the verge of returning our whole order for our holiday home and get our money back.. The company's customer care dept changed our minds and restored our faith in the store, my husband dealt with Nozuko and she assisted in rectifying the issues we had and apologised on behalf of the store as well, she dealt with us swiftly and professionally and her continuous follow ups and courtesy calls really brought back the faith we had in the company. Thank you Cielo and thank you nouzko, we are waiting for the dresser and we will surely be returning for outdoor furniture as well
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Replies (1)Cielo's replyOfficial
03 Dec 2019, 12:21Dear Mrs. Sissin,
Thank you for your review.
We would like to apologise for the sales experience at our Table Bay showroom. This has been forwarded to the management team, by your customer service agent, Nozuko, in order to be addressed with the staff.
Your comments have been passed on to Nozuko to inspire her to continue doing a great job.
Enjoy your furniture and we hope to be of service again soon!
Warm regards
The Customer Service Department
On behalf of The Management Team
Thank you for your review.
We would like to apologise for the sales experience at our Table Bay showroom. This has been forwarded to the management team, by your customer service agent, Nozuko, in order to be addressed with the staff.
Your comments have been passed on to Nozuko to inspire her to continue doing a great job.
Enjoy your furniture and we hope to be of service again soon!
Warm regards
The Customer Service Department
On behalf of The Management Team
Cielo's reply03 Dec 2019, 12:21
Official
Dear Mrs. Sissin,
Thank you for your review.
We would like to apologise for the sales experience at our Table Bay showroom. This has been forwarded to the management team, by your customer service agent, Nozuko, in order to be addressed with the staff.
Your comments have been passed on to Nozuko to inspire her to continue doing a great job.
Enjoy your furniture and we hope to be of service again soon!
Warm regards
The Customer Service Department
On behalf of The Management Team
Thank you for your review.
We would like to apologise for the sales experience at our Table Bay showroom. This has been forwarded to the management team, by your customer service agent, Nozuko, in order to be addressed with the staff.
Your comments have been passed on to Nozuko to inspire her to continue doing a great job.
Enjoy your furniture and we hope to be of service again soon!
Warm regards
The Customer Service Department
On behalf of The Management Team
