1 reviews | Active since Oct 2019
Extremely Poor service at Cielo in Greenstone
I bought a headboard and two side pedestals from them on the 18th of August 2019 and then on the 27th of August I received the delivery of the headboard and only ONE pedestal! I have since called them on at least 8 different occasions and never received any assistance. Everytime I call I received a different story. In the beginning they said they were out of stock and where expecting delivery of the other pedistal in September. Then they started telling me about slow systems and the that they can't see the missing pedistal on their systems. I am a long term customer of Cielo but after this, I am never buying anything from them. The latest I heard is that I will get the remaining pedastal end of October (two months later!). This is just plain ****gery from Cielo. I'm extremely disappointed! I have receipts that shows that they never delivered the complete order. This is just poor service! What exactly do you expect me to do with one pedistal? Very poor service, they just don't care! I'm disappointed.
Thank you for your feedback.
Please accept our apologies for the delay in having this item delivered, as well as the lack of response from your sales consultant. This is unacceptable and will therefore be investigated and attended to.
We hereby wish to confirm that the item was unfortunately out of stock, but that we have since received stock and your order has therefore been dispatched for delivery with the couriers service to yourselves within the next day. We received confirmation that tracking detail of same has been forwarded to you as well.
Kindly, once again, accept our apology for the delay. We trust that you are happy with your purchase and hope you will consider us again for future furniture purchases.
Sincerely, The Customer Service Department
On behalf of The Management Team
Thank you for your feedback.
Please accept our apologies for the delay in having this item delivered, as well as the lack of response from your sales consultant. This is unacceptable and will therefore be investigated and attended to.
We hereby wish to confirm that the item was unfortunately out of stock, but that we have since received stock and your order has therefore been dispatched for delivery with the couriers service to yourselves within the next day. We received confirmation that tracking detail of same has been forwarded to you as well.
Kindly, once again, accept our apology for the delay. We trust that you are happy with your purchase and hope you will consider us again for future furniture purchases.
Sincerely, The Customer Service Department
On behalf of The Management Team